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Because of my insane schedule, the fact that I'm not only a full-time business owner but also a full-time mom to two small children, I can't promise to maintain the overnight soap shop of everyone's wildest dreams. I do try my best to be quick, but sometimes I ship just twice a week. Usually more often than that, but pessimism never disappoints, right?
All international customs are the responsibility of the buyer, just like any other form of sales tax. The cost will vary by value and location, so it's also your responsibility to research and be aware of what to expect. Try your local post office! There's no possible way for me to pay your country's import tax upon shipment, even if the cost of product and shipping included it. No, I won't consider lying on customs forms, because I'm not a fan of the possibility of jail time and thousands of dollars in fines. Sorry! Seriously, marking "gift" instead of "merchandise" on a US customs form is considered mail fraud and a felony offense, and the request of such action is considered conspiracy to commit tax fraud on your end. Not to be taken lightly.
We only ship via the USPS. Orders under 13oz ship first class mail (2-5 business days in transit within the US) and orders over 13oz ship priority flat rate. All go out in bubble mailers, and we've had great success in safely shipping orders this way. If for any reason you'd prefer yours to arrive in a box, just let us know and we'll be happy to upgrade. Just a heads up though, the invoice may very well double the shipping charge due to the weight of the box and packing material. (See why we ship in mailers?)
If you order enough to warrant a box instead of an envelope, please be aware that I recycle whatever packing materials I've hoarded from supply orders as cushioning in USPS priority flat rate boxes. If you'd prefer to not introduce Styrofoam (recycled as it may be) or krinkle paper into your home, just let me know, and I'll use crumpled paper instead.
Due to the nature of my product, I do not accept returns. (Used soap? Gooo...) But if you're really unhappy with what you receive I'll do my best to turn your frown upside down!
All of my soaps are weighed when they're cut, so some lightening will occur as they cure.
Last Updated January 2, 2012